Shipping policy
SHIPPING POLICY
Grown Fresh NYC currently ships orders within the United States only.
SHIPPING RATE
Standard shipping is a flat rate of $8.00 per order.
Shipping charges are displayed at checkout before your order is completed.
ORDER PROCESSING & DELIVERY
Orders are processed as quickly as possible. Once an order is ready for shipment, tracking information will be provided when available.
Our current standard shipping estimate is 5–8 business days. Delivery estimates are provided as a guideline and are not guaranteed. Carrier delays, weather, holidays, high-volume periods, and other circumstances outside of our control may affect delivery times.
TRACKING
When tracking information is available, it will be sent using the contact information provided with your order.
Please allow time for carrier tracking systems to update after receiving your shipping confirmation.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact support@grownfreshnyc.com as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
Grown Fresh NYC is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.
LOST, DAMAGED OR MISDELIVERED PACKAGES
If your order arrives damaged, contains an incorrect item, or you experience a delivery issue, contact support@grownfreshnyc.com with your order number and relevant details.
For packages marked as delivered but not received, customers should first check the delivery location and contact the carrier using the tracking information provided. If the issue remains unresolved, contact us and we will assist where possible.
RETURNED PACKAGES
If a package is returned to Grown Fresh NYC because of an incorrect or incomplete address, failed delivery attempts, or another delivery issue, we will contact you regarding available options.
Additional shipping charges may apply if an order must be shipped again for reasons unrelated to an error by Grown Fresh NYC.
INTERNATIONAL SHIPPING
Grown Fresh NYC does not currently offer international shipping.
LOCAL DELIVERY & PICKUP
Local delivery and in-store pickup are not currently available for online orders.
QUESTIONS
For questions regarding an order or shipment, contact:
